9/11/2023 0 Comments Happyfox chat reviews![]() If you are going to read it, respond.īefore choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings. Great looking product Good website Good information CONSīad customer service Ridiculous email response times Failure to have a negative feedback process in place Happyfox treat you like your just another sale Undervalue you as a customer Generic responses Impersonal service (When you actually receive it) Mail track is a wonderful tool which enables you to know when someone reads your email. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us. Or if it does, then a action plan is in place. Its an area we can potentially improve so the issue doesn't arise. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. As a business owner we grow as a business when someone leaves negative feedback. ![]() We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a potential new client, you are left under valued, like your just another sale. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. 10 days later, now for a communication platform alarm bells are RINGING. Response: 10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. Having a platform like happyfox is an imperative part of owning a sales based business. About us: We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. ![]() We love the product and use it daily.We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements. I would've liked the live chat preview to be included in the cheaper product option, but this is really a minor issue or a "wish". When I'm busy, I can either show no chat available, or have an offline email-only "mode". Works with CRM, WordPress, Google Analytics, MailChimp, etc etc. It is gaining Konnekt more seniors video phone sales and leads, and allowing us to help more customers who have an elderly parent who struggles with loneliness, social isolation, memory loss or who simply can no longer use a tablet or phone. ![]() It also helps with customers whose first language is not English. It also helps our customers in other time zones where they don't want to be on the phone so early/late (because they might be typing from their bedroom or a shared living area). HappyFoxChat helps Konnekt with customers who don't like to telephone us to enquire about seniors video phone, and who need instant answers (which email doesn't provide). ![]()
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